An e-ticket for a train on
- domestic and international routes in the CIS, Republic of Latvia, Republic of Lithuania, Republic of Estonia, and Abkhazia may be refunded no later than 1 hour before train's departure from the starting point (the time is printed in the e-ticket's control coupon);
- commuter routes may be refunded no later than 1 hour before train's departure from the starting point (the time is printed in the e-ticket's control coupon);
- international routes may be refunded no later than 1 hour before train's departure from the starting point and no later than 6 hours before train's departure from passenger's boarding station (the time is printed in the e-ticket's control coupon).
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