An e-ticket for trains on domestic routes (except in the CIS, Latvia, Lithuania, and Estonia) may be refunded
- no later than 8 hours before train's departure from passenger's boarding station – the passenger is refunded an amount including ticket and Platzkart price;
- less than 8 hours but no later than 2 hours before train's departure from passenger's boarding station – ticket and 50% of Platzkart;
- less than 2 hours and before train's departure from passenger's boarding station – only ticket price; the Platzkart price is not refunded;
- if you missed the train within 12 hours of its departure from your boarding station because of sickness or accident supported by documentary evidence within 5 days of trains departure only ticket price is refunded, without the Platzkart.
An e-ticket for trains and carriages on international routes to/from the CIS, Lithuania, Latvia, Estonia may be refunded
- no later than 24 hours before train's departure from passenger's boarding station – the passenger is refunded an amount including ticket and Platzkart price;
- less than 24 hours but no later than 6 hours before train's departure from passenger's boarding station – ticket and 50% of Platzkart;
- less than 6 hours but no later than 1 hour before train's departure from passenger's boarding station because of sickness or accident supported by documentary evidence within 10 days of trains departure – only ticket price; the Platzkart price is not refunded.
Please note: An e-ticket with electronic check-in to Latvia, Lithuania, Belarus and Kazakhstan is nonrefundable later than 1 hour before train's departure from its starting point.
An e-ticket for trains on suburban routes may be refunded
- no later than 2 hours before train's departure from passenger's boarding station – the passenger is returned a full travel document (ticket) price;
- less than 2 hours before train's departure from passenger's boarding station – 50% of travel document (ticket) price;
- after train's departure from passenger's boarding station – a travel document (ticket) is nonrefundable.
An e-ticket for trains #17/18 Moscow–Nice–Moscow, #23/24 Moscow–Paris–Moscow, #21/22 Moscow–Prague–Moscow, including the non-stop carriages Moscow–Vienna–Moscow, Moscow–Karlovy Vary–Cheb–Moscow, St Petersburg–Prague–St Petersburg, #32 Moscow–Helsinki, and high-speed Allegro trains may be refunded
- no later than 6 hours before train's departure; the passenger is refunded an amount including ticket and Platzkart price;
- less than 6 hours before train's departure – the ticket is nonrefundable.
Please note: An e-ticket with electronic check-in for international routes is refunded in turn if it was returned less than 1 hour before train's departure from its starting point and more than 6 hours of train's departure from passenger's boarding station (local time zone).
Important: An e-ticket with electronic check-in for domestic routes is refunded at the booking office at passenger's written request under the carrier's regulations if it was returned less than 1 hour after train's departure from the starting point.
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