- How you can buy a train ticket?
- How you can check available trains and seats
- How to pay for a train ticket?
- How you can receive a train ticket
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How you can refund a train ticket
In order to refund an electronic ticket and a ticket with delayed printing:
- Log into “My Agent”.
- Choose “Ticket Refund” option.
- For an e-ticket – indicate passengers for ticket cancellation.
- For a ticket with delayed printing — order will be cancelled completely.
- Press “Calculate Refund Amount” button*.
- Confirm ticket cancellation.
In order to return a ticket at the railway box office, present an ID document of the passenger (passport, military identification card, driver’s license, student ID card, membership ID card) to the cashier. The cashier will tell you the refund amount for the returned ticket*.If you exchanged an e-ticket or an e-voucher for a paper one, a ticket refund is made at a booking office personally.
*The refund amount of a train ticket is calculated according to the Passenger, Luggage, Cargo-Luggage and Post Railway Transportation Rules of Ukraine including Agency's service fee in accordance with the Terms of Service.
Agency's service fee amount may be found in the Terms of Service or Customer Care Service.If you haven't found an answer to your question, please contact our Customer Care Service
- What you should do if a mistake is made in the first or last name
- Changes in paid reservation
- What is the electronic train ticket
- If you are travelling with child, how you can find out the price of a ticket
- What you should do if you want to carry luggage/animal?
- Animals transportation
- Documents required for travelling
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