Most tickets without electronic check-in may be refunded at a refund booking office on the territory of the Russian Federation at any time before train's departure from the passenger's boarding station.
Tickets with electronic check-in may be refunded if more than 1 hour is left before train's departure.
You may refund the whole order or a separate ticket. To do that, please enter "My Agent":
- In the section "My orders" select the order which must be refunded.
- Select "Ticket return."
- Specify the passengers whose tickets must be returned and their document numbers.
- Press "Refund." The amount refundable depends on the date of return, train and carriage type. More about refund rules.
Please note: the service fee is nonrefundable.
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