- E-tickets are booked no later than 1 hour before departure from passenger's boarding station.
- One order may include no more than 4 e-tickets with personal information of 4 passengers.
- For different carriage types, the seats are booked in different orders, including specification of male and female seats, if any, in compartment and SV carriages (a separate order may include only one option – male, female, or mixed seats).
- For VIP carriages (the "soft" category with 1A, 1M, 1И, or 1H service class), a ticket for the whole compartment is issued in which one or two passengers may ride; each passenger's information is specified.
- For the Sapsan train negotiation room (carriage #01, seats 27–30, 1P service class), a ticket for the whole compartment is issued in which one to four passengers may ride; each passenger's information is specified.
- For numbered seat carriages (with sleeper berths, 4- and 2-seat (Luxe) compartments), an equal number of upper and lower berths is offered to the passengers who buy 4 tickets.
- For VIP carriages of 17/18 Moscow–Nice–Moscow and 23/24 Moscow–Paris–Moscow trains ("soft" category, 1Г service class), a full payment for the whole compartment is not required.
- Simultaneous booking, in the same order, of e-tickets for a high-speed Sapsan train with different fares (SENIOR, Round-Trip, or road or e-card fares) is not allowed. If needed, e-tickets with different fares should be booked in different orders.
- An international e-ticket for a Luxe (Business) Class carriage is issued for all seats in a compartment to a single passenger, with two seats paid under the standard fare, or two passengers going together. If a ticket is issued for two passengers, personal information of either passenger must be entered.
- For #31 Helsinki–Moscow and high-speed Helsinki–St Petersburg Allegro trains, up to 4 passengers may be included in the same fare order. A single e-ticket will be issued for all passengers.
- Sleeper train international e-tickets are issued for Luxe (Business), First, and Second Class carriages:
- a Luxe Class carriage is marked Luxe, service class (1A; 1/2);
- a First Class Carriage is marked SV (CB), service class (1Л;1/2).
Second Class carriages are marked:
- РИЦ (RITS), service Class (2И; 2/3) – three-seat compartments,
- КУПЕ (COUPÉ), service class (2К; 2/4) and (2Л; 2/4) – four-seat compartments.
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