Your payment card may be declined for several reasons. Namely:
- card information error – check the accuracy of the entered card details and try again;
- insufficient funds on card – add funds to your card or use another one;
- you are attempting to pay for the order with a card which is not accepted by Ctn.ttnbtm.com. Only the cards of Visa and MasterCard (including Visa Electron and Maestro) payment systems are accepted. If your card was issued by another system, you will unfortunately not be able to pay for your order with it. Please select another available payment method or pay for the order with another card;
- the online payment option is disabled on the card – you should contact your issuing bank’s customer support to enable online payment;
- a daily or withdrawal limit is established on your card for online payments – contact your issuing bank’s customer support to increase the limit;
- the card expired – contact your issuing bank’s customer support to issue a new card;
- a non-withdrawable sum must remain on your card the size of which is stipulated by the bank’s rules – add funds to your card and try again;
- interrupted Internet connection, loss of connection with the bank’s processing center;
- you use browsers of outdated versions (Internet Explorer below version 8, Opera below version 10) – change your browser, clear cache and cookies in a new browser, log into the site, and try to pay again;
- if you access the Internet via a mobile device, the payment problems may be caused by a dynamic IP address – change it to static in your browser settings and make another payment attempt;
- the transaction with your card was classified as suspicious. To read more about it, follow the link.
If you failed to find the reason for authorization denial, try to pay for the order with another card or select another available payment method in the section “My agent” upon login.
Please note that you may pay for tickets within 12 hours of reservation. Upon expiry of this period, the unpaid order is canceled and the tickets are back on sale. In that event, you may book and pay for tickets again.
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