You may follow the status of your booking in
"My Agent". Below is the list of statuses which may be given to your reservation.
Booked. Pending payment to agency — your booking has been successfully created. The payment is pending.
Pending issuance — your booking has been paid for. The ticket will be issued within the period, indicated in the agreement between the parties.
Payment under confirmation — anti-fraud verification of your card has been initiated.
Paid and issued
— the payment has been completed; the e-ticket issued and sent to your
email address together with the itinerary receipt.
Canceled — the ticket which you booked has been canceled. Payment period (12 hours after booking) expired.
Canceled by operator
— the ticket which you booked has been canceled by the operator. A
letter explaining the cancellation reasons will be sent to your email
address.
Canceled by user — you have canceled the flight
ticket booking by yourself. Please note that it's impossible to restore
the booking; you may, however, create a new reservation.
Paid after cancellation
— your booking was canceled. The system spotted payment after expiry of
payment period. We recommend that you contact our Support Team.
Under refund
— your refund request has been received and is being processed. The
estimated time of consideration of your request is 72 hours after its
submission. The term of refund depends on the payment method.
Refunded
— your refund request has been processed, your booking canceled, and
the funds returned to the Customer with the same method as the payment
was made.
Payment unconfirmed — your
payment hasn't been
confirmed. Possible reasons are insufficient funds on your account,
payment limitations, anti-fraud control failure, or technical issues.
The letter with detailed information was sent to your email address.
Pending confirmation from manager — your payment is being checked.
Pending information for refund
— we are waiting for additional information from you, which is
mandatory for return of your funds to your account. Detailed information
is given in the message which was emailed to you.
Please be
aware that in the event of unforeseen circumstances, which are not
mentioned in this article, you will be contacted our Support Team.
To view the current status of your order, update the page in your browser or follow our emails.
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