- How to book a ticket online?
- Where can I view my bookings?
- How far in advance can I book passenger's ticket?
- What payment methods can I use to pay for the booking?
- May I hold a booking without payment?
- What does status of the booking mean?
- How to check the fare rules in "My Agent"?
- How to get itinerary receipt?
- What do I need to know when passenger takes a connecting flight?
- How to change date or itinerary in passenger's booking?
- How to change or correct passenger's name or sex in my ticket?
- How to correct mistake in my booking/ticket?
- How to pay for changes?
- How to cancel the booking?
- What to do in the case of unforeseen changes?
- How to select passenger's seat in the plane?
- Can passenger get frequent flyer mileage credit for the trip?
- Is there a meal on the passenger's flight?
- How to select special meal?
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Does the passenger have to check in for the flight in advance?
Usually check-in begins 2–4 hours before scheduled departure and closes 40 minutes before departure. However, at some airports international flight check-in begins 4 hours before scheduled departure and closes 1 hour before scheduled departure. Please note in case the passenger is late for check-in, his/her booking may be cancelled.
Read about, how to check-in online.If you haven't found an answer to your question, please contact our Customer Care Service
- How to check in online?
- Where to find airline confirmation code/e-ticket number?
- How to get the boarding pass?
- What happens if passenger cannot check-in online/print the boarding pass?
- What can't passenger bring in the carry-on baggage?
- What is the checked baggage allowance?
- How to book carriage of sport equipment?
- How to find baggage allowance?
- What is the limit of carry-on items?
- Baggage on code-share flight
- Travelling with animals
- How to buy a ticket for a child?
- How to buy a ticket for infants (0-2 years old)?
- How to buy a ticket for child (2-12 years old)
- What you need to know upon purchase of a low-cost flight
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